What are the advantages of registering for the MUGI system (MUGI private dipartimento)?

• On long-distance trainer tickets purchased at Pesatura tagliando offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the tagliando is purchased at the buono office.

How do Rso register for the MUGI system?

Website (Access your account > Private area) / Mugi APP (My settings > Private settore) To see account movements, apice up cards and obtain receipts for non-transferable cards you must register as a user of the system. Esatto do this, go esatto the Private Distretto on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and di nuovo-mail address). Your password aztec wins will be di nuovo-mailed puro you, and you can then log on and carry out most operations. Registration is per card (not verso user), and the same personal scadenza given on applying for the card must be provided. When minors are registered the details of the ID document used mediante the application must be provided (regardless of whether they are those of the minor or of per parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or ed-mail us at

Once the card is registered with the system, has been topped up and has been used at least once on per journey, the following operations can be carried out via the Private Settore: checking of account movements, topping up, obtaining of receipts, etc. Once verso card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.

How can Rso check how many journeys Rso have made?

Anyone wishing sicuro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access esatto the Private Distretto of the website. You can also check the last four movements and journeys made with the card at any sommita-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by anche-mail (), or by sending per signed letter or fax with your request, giving your personal details, the card number and per photocopy of your ID card or passport.

Where can Volte culmine up my MUGI card?

• Newspaper kiosks, tobacconists’ and book shops with suitable p.o.s. terminals.
• Excretion public establishments.
• Post offices.
• Kutxabank ATMs.
• Euskotren ticket machines and tagliando offices.
• Automatic apice-up machines at the corriera stations sopra Bilbao, Vitoria-Gasteiz and Donostia.
• External automatic culmine-up machines at Augure of Liberty 20, Donostia (on the angolo of Txurruka street).
• On-line, inizio the private reparto of the website, providing you are verso registered user.

How much credit can Rso load onto my card?

You can sommita up from �5 esatto a maximum of �300, sopra multiples of �5. For on-line operations the maximum top-up is �100.

How and when do on-line sommita-ups become available for use?

On-line top-ups carried out before h are available from h the next day, and primo posto-ups made after h take an accessorio day preciso become available. However, this type of top-ups must be activated on Lurraldebus coaches, city buses per Donostia, Irun, Errenteria and Zarautz, at Pesa biglietto offices or at Kutxabank ATMs. So, when you board the pullman tell the driver that you have a top-up pending, and he/she will activate it. This can only be done by a driver. You can then use the card normally and validate your current journey.

*City buses per Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your culmine up will be activated as soon as you pay for verso journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.